2020 has shown us that the willingness and ability to adapt are the only ways to avoid getting swept up in a time of constant change. Like everyone else, we have had to adapt to new ways of working with each other as well as with our customers.
With COVID-19 limiting the opportunity for face-to-face meetings, we leaned on our existing technology to continue meaningful conversations via Microsoft Teams. The way in which we hosted team check-ins, project kick-off meetings, presentations, and training all had to change with our new physical restrictions. Though the challenges felt profound, instead of pushing out time frames and lowering expectations, we adapted and explored the tools that we did have access to.
Tools like Mural allowed our team to do a retrospective on our progress to understand where we were excelling in projects and where we were falling short. Microsoft Teams’ live events allowed us to host training sessions with clients and facilitate effective Q&A sessions afterwards. We even converted our daily team coffee runs to our local cafe into a virtual check-in where we just spend 15 minutes a day to connect as human beings (sometimes it gets a little silly – see photo). These are just a few examples of how we changed with the environment in 2020.
Given the increase in online engagement, we also quickly recognised the inevitable and unilateral meeting fatigue across our team. If there is anything we are certain of, it’s that we cannot perform for our customers if we do not take care of ourselves first. As an effort to curb this fatigue, our leadership team introduced a bank of “special leave” hours, which they encouraged us to use toward an afternoon or day to simply relax, reset, and refocus. Humanising this entire experience has helped us embrace the changes of 2020 and appreciate our team and our customers more than ever before.