Following on from our article about available capacity we wanted to dive further into the demand side of the equation and analyse where and what this demand can look like.
For the sake of keeping it simple, we will focus on 3 types of demand here:
- Operational demand
- Project of Initiative demand, and
- Unplanned demand (adhoc work, support, emergencies etc…)
Operational demand is traditionally managed and measured in accounting worksheets which tally up headcount and measure it against department and enterprise level budgets. The justification for operational roles is typically through a HR process which has an approval workflow that relates to value and cost…but, once all this is processed, and the business and it’s people evolve over time and new innovations are introduced, how do we know just how much work is related to operational demand? How much effort is applied to re-forecasting demand against operational roles and how is this leveraged?
Project or Initiative demand is generally handled through a project or program management solution that allows task level demand to be applied to resources. As a project has a defined budget and timeline, these tasks are periodically updated with progress and forecast predictions which keeps the demand view pretty accurate (obviously there are many variables in this space but let’s just assume we are all aligned on what is an acceptable level of forecasting).
Then there is unplanned demand, as the name suggests this is one of those demand channels that just can’t be forecasted…or can it? Like all demand, the only way to measure it is to forecast it and this can be done for unplanned demand in 2 ways:
- Account for it as an agreed amount of demand each period (e.g. 4 hours per week to unplanned tasks)
- Account for it as reduced capacity (e.g. on top of leave and other impactful capacity measures, decreasing capacity by x% or x hours/week can have the same impact on ‘available capacity’)
Now the key to all of these types of demand is having a single place to input, manage and visualise the impact of demand against available capacity. For this to be possible an organisation would need a solution that is accessible to all levels of resource, that is intuitive, simple and provides all types of demand the opportunity to be managed in one spot. This type of solution has always been a unicorn to many due to the complexity of PPM solutions and the unmanaged nature of excel files…but this is all changing, Mojo Folio is designed to cater for all types of work and demand to give visibility through BI and simple application user interfaces.
In the coming weeks we will be introducing our newest Mojo Soup product to our customers that is an evolution of systems made possible by Microsoft’s Power Platform applications. Our Mojo Folio product bridges the gap between work and project management platforms and gives organisations an interface that all levels of user can embrace and use to ensure all work is visible at all times.